Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent (where consent is required).

Interpretation and Definitions

Interpretation The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service or parts of Our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Lovesac Furnishers.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website, among its many uses.

  • Country/State refers to: Virginia, United States.

  • Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.

  • Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • User means any individual who accesses or uses the Service.

  • Website refers to Lovesac Furnishers, accessible from https://lovesacfurnishers.shop/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Information

Types of Data Collected

  • Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address

    • Phone number

    • First name and last name

    • Address, State, Province, ZIP/Postal code, City

    • Usage Data

  • Usage Data: Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When accessing the Service via a mobile device, We may automatically collect device-specific IDs, operating system details, and mobile browser types.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information:

  • Cookies or Browser Cookies: Small files placed on Your Device. You can set Your browser to refuse cookies, though some features may become unavailable.

  • Web Beacons: Small electronic files contained in sections of the Service and emails to track user counts and system integrity.

Cookies Used by Category:

Necessary / Essential Cookies

    • Type: Session Cookies

    • Administered by: Us

    • Purpose: Essential to authenticate users and enable requested services.

Cookies Policy / Notice Acceptance Cookies

  • Type: Persistent Cookies

  • Administered by: Us

Purpose: Identifies if users have accepted the cookie consent banner.

Functionality Cookies

  • Type: Persistent Cookies

  • Administered by: Us

  • Purpose: Remembers choices such as login credentials and language preferences.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain Our Service, including monitoring usage.

  • To manage Your Account and user registration.

  • For the performance of a contract concerning purchased products, orders, or services.

  • To contact You via email, telephone, SMS, or push notifications regarding security or service updates.

  • To provide marketing communications, special offers, and general information about goods or events unless opted out.

  • To manage Your requests and customer service inquiries.

  • For business transfers, mergers, acquisitions, or restructuring evaluations.

  • For other purposes, such as data analysis, usage trends, and system optimization.

Retention of Your Personal Data

The Company retains Personal Data only as long as necessary for the outlined purposes:

  • User Accounts: Duration of account relationship plus up to 24 months post-closure.

  • Customer Support Data & Chat Transcripts: Up to 24 months from the ticket resolution date.

  • Website Analytics & Server Logs: Up to 24 months from collection.

Data is permanently deleted, encrypted in standard backups, or anonymized once retention schedules expire.

Transfer of Your Personal Data

Your information may be processed at the Company’s operating offices and across locations where processing facilities are maintained. By submitting your information, you agree to transfers governed by standard security safeguards and data protection laws applicable to the United States.

Delete Your Personal Data

You have the right to request the deletion of the Personal Data collected about You. You may update, amend, or remove your data through your account dashboard or by submitting a formal request via the contact methods below.

Disclosure of Your Personal Data

  • Business Transactions: Data may be transferred during asset sales, mergers, or acquisitions under notice.

  • Law Enforcement: Disclosed if mandated by applicable court orders, subpoenas, or legal processes.

  • Legal Requirements: Disclosed in good faith to protect company assets, prevent fraud, or safeguard user safety.

Security of Your Personal Data

We employ commercially acceptable measures to safeguard personal information, though no Internet transmission or digital storage format is 100% immune to risk.

Children’s and Minors’ Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If notified of unauthorized collection from minors, the records are purged immediately.

Links to Other Websites

Our website may include links to external services not operated by Us. We take no responsibility for the content, privacy notices, or practices of third-party platforms.

Changes to this Privacy Policy

We reserve the right to revise this policy periodically. Updates become active upon publishing, marked by a revised date at the top of this document.

Contact Us

For any inquiries or data management requests regarding this Privacy Policy, please contact Lovesac Furnishers:

  • Email: sales@lovesacfurnishers.shop
  • Phone: +1 (571) 444-7139
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